Holiday Homes at Lake Orta

Our approach to offering holiday accommodation

We are different, this is why:

We believe in Lake Orta as an absolutely wonderful holiday destination, and understand in detail what the area has to offer. Our web site offers plenty of background on the local area, so you can understand the sort of things you can do there.
We really want you to have a good time. We care about your stay, and do everything we can so that you are comfortable in your apartment and get the most out of this great area. We value highly the resulting word-of-mouth referrals and repeat bookings.
We want to make sure that your apartment meets your needs. We use your needs, and only your needs, as the basis of what apartment is best for you, and will tell you straight if we think an apartment is unsuitable. You can help us in this regard by telling us as much as possible about your group: always let us know how many couples there are, and the ages of any under-21s, not least so that the beds are right for your group. Let us know how you are travelling, any early or late arrival times, any disabilities, and any other special needs. We know most of the apartments intimately, so ask us any detail that is important to you.
Plenty of clear and accurate information about apartments. Our web site provides as much clear and accurate information about the apartments as possible, so that you can make a fully informed choice. And when you've booked, the information on the web site is backed up by a comprehensive location pack with everything you need for your stay. All the information is as accurate and as up-to-date as possible, so that when you get there there are no surprises.
Keen pricing. We like to keep our prices very competitive, so that you feel you've had good value for money. We want to fill our apartments throughout the season, rather than feel we've charged as much as we could from a small number of clients.
We make clear what we expect from you, in terms of looking after the place as you would your own home, keeping the place reasonably clean, and putting things back afterwards if you've moved things around. This helps us to contain our cleaning costs, and prepare apartments for the next occupants in a manageable time.
Changes. We will keep you informed if, very exceptionally, anything about your apartment changes before you get there.
Booking amendments. We accept alterations and cancellations, that are sometimes necessary, without fuss, as per our terms and conditions.
Problems with the apartment. If you have any issues about the apartment when you are there, or anything is broken and needs fixing, we will sort these out as soon as possible as per our terms and conditions. You can help us by always reporting any such issues as soon as they occur.
Miscellaneous help. If there is some other crisis when you are there, and need a chemist, doctor, left your passport somewhere, or have a problem with a hire car or airport (we have had all of these recently...!), we will do our best to help. We are always contactable, and we can quickly get in touch with local staff and local services to bring help to you as necessary.

And if you think we are falling short in any of the above, let us know, we will do our best to put it right!